I am having an online chat with my internet provider. I feel a need to vent.
I started the chat because my internet speed has plummeted the past few days. For years, I have been able to stream Netflix and Amazon on my meager “up to 1.5 mbps” speed – because when you live in a rural area, choices are very limited. Because we live in this ever-so advanced country, called the United States. Unlike countries like Oman, Korea, Thailand, where speeds far exceed what I am able to get.
We are covering the same territory over and over and over. I have experienced this often enough to know to check connections, do speed tests, all of that stuff. Yes, I checked my wired connections. Yes, I power cycled my modem and my computer.
We have been talking for an hour now. Repeating ourselves. I’m pretty sure I have Pakistan, although he says his name is Alving, because his use of English is – odd. Thankfully this is all text, as opposed to telephone. Where I’d have to understand the accent. No prejudice here, just hate never getting technical support that can go beyond what the book in front of them says.
Now we are to: “That’s why too much devices are connected and your only speed is can’t able to handle this much device”, after I have said repeatedly the same number of devices have been connected wirelessly for several years now – so why would that suddenly cause my loss of speed? What I want to say is “please, can I talk with a real tech?”. But I’m trying to be nice. Although Shasta did come in this room to see what was causing that smoky smell she was detecting – I told her not to worry, it’s just my brain.
Uh oh. Call the fire department. He just told me I’m paying for .25 mbps – I am paying for 1.5 MBps – megabytes, not megabits, *(_# sir.
I asked for a real tech. I probably will soon have no internet at all.
And I have yet to call a different service provider that is sending me past due statements for a bill I paid in October. Sigh.