May I Take a Moment to Complain?

I am having an online chat with my internet provider. I feel a need to vent.

I started the chat because my internet speed has plummeted the past few days. For years, I have been able to stream Netflix and Amazon on my meager “up to 1.5 mbps” speed – because when you live in a rural area, choices are very limited. Because we live in this ever-so advanced country, called the United States. Unlike countries like Oman, Korea, Thailand, where speeds far exceed what I am able to get.

We are covering the same territory over and over and over. I have experienced this often enough to know to check connections, do speed tests, all of that stuff. Yes, I checked my wired connections. Yes, I power cycled my modem and my computer.

We have been talking for an hour now. Repeating ourselves. I’m pretty sure I have Pakistan, although he says his name is Alving, because his use of English is – odd. Thankfully this is all text, as opposed to telephone. Where I’d have to understand the accent. No prejudice here, just hate never getting technical support that can go beyond what the book in front of them says.

Now we are to: “That’s why too much devices are connected and your only speed is can’t able to handle this much device”, after I have said repeatedly the same number of devices have been connected wirelessly for several years now – so why would that suddenly cause my loss of speed? What I want to say is “please, can I talk with a real tech?”. But I’m trying to be nice. Although Shasta did come in this room to see what was causing that smoky smell she was detecting – I told her not to worry, it’s just my brain.

Uh oh. Call the fire department. He just told me I’m paying for .25 mbps – I am paying for 1.5 MBps – megabytes, not megabits, *(_# sir.
I asked for a real tech. I probably will soon have no internet at all.

And I have yet to call a different service provider that is sending me past due statements for a bill I paid in October. Sigh.

About Carol

I'm me - nothing unusual, just me. Widowed, 2 grown children who are my best friends, 1 dog, retired, loving being retired. I am woman, I am strong.
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17 Responses to May I Take a Moment to Complain?

  1. Cee Neuner says:

    Yikes, both of us having internet issues. *&*#&*&*& 😀 😀

    Like

    • Carol says:

      Yes, and update – Alvin finally got my speed up to near where it should be after some heated words – then we disconnected and I went to check to see if I could stream Netflix, and oh, whoops, I had no wireless connectivity. That meant another call, but this time on the phone, to another representative. Yes, he had disabled my wireless, and “forgot” to enable it again. That is now fixed, but my speed is back down. Sigh. We’re captive here, no other choices that allow sufficient data to stream.

      Liked by 1 person

  2. It is ironic that people in supposedly advanced countries like Australia and the USA have these speed issues and are far behind countries like Korea and Thailand in average speeds. It’s equally annoying that those of us who live in rural areas and would benefit from being able to access services on the internet usually have a worse service than those who live in cities where everything is available. In a perfect world when upgrades to infratructure are rolled out we country people would get them first.

    Liked by 1 person

  3. dawnkinster says:

    Aggravating. No local physical location for you to go to to discuss it face to face?

    Liked by 1 person

    • Carol says:

      No. Office in Chiloquin is just the service guys, not open to the public. KFalls is the same. I did get a printout of the chat in case I ever find a corporate customer service address. Oh, and the second rep that re-enabled my wireless said speeds up to 6MB will be available in January. Fingers crossed. Possible that work is creating this problem.

      Like

  4. Carol — I can’t stand it when the speed of my internet is slower than a herd of turtles in a jar of peanut butter!

    Liked by 3 people

  5. Ally Bean says:

    I’m sorry about your ridiculous waste of time with Alvin, but must commend you on writing a good blog post about it. Do you suppose some day we’ll all have reliable internet providers and these sorts of problems will be a footnote in history? I hope so.

    Liked by 1 person

    • Carol says:

      We can hope. The second rep I talked to said they’re upgrading our system to 6MB so maybe that’s why my current problem. Guess I’ll find out in January, when it’s supposed to be available.

      Liked by 1 person

  6. After many decades of working in the telecom industry, I can assure you of this: In most situations, it is not the customer’s location, home network or equipment. It is usually poor network management by the telecom providers coupled with (and this is more important) local and state regulations (mostly decided by politicians and/or their regulatory appointees) which put corporate profits ahead of customer satisfaction. This is yet another reason why every single election, from local up through national, is critical.

    Okay, I’ll get off my soapbox now, and I promise to be less depressing and more humorous with my next comment… 😉

    Liked by 1 person

    • Carol says:

      Don’t get off your soapbox on my account. The frustrations I am/have been having with ineptitude, lack of integrity, lack of caring for this past year are reaching volcanic proportions. The Alabama election may be the factor that determines whether it explodes and all niceties go out the window.

      Liked by 1 person

  7. Embeecee says:

    :O !!! It really upsets me that they tell the call center works to lie about being state side, versus where they may actually BE. I’m not prejudice nor do I begrudge anyone a chance at earning a living, but geez. If you’re from India, Pakistan, or Jamaica man, own that. I got that same kind of treatment from CenturyLink, who shortly got kicked to the curb. And I’m pretty sure I got on some kind of bigot list because after the 2nd or 3rd non-conversation with someone whose first language was not English, I demanded to speak to a first language English speaker. If they want us to continue being customers, I’d say these companies better pull their socks up and get with things. Enough choice out there for them to drop the ball continually. I hope things get resolved for you in the best possible manner! 😦

    Liked by 1 person

    • Carol says:

      This happened to be Century Link, but I had the same issues with HughesNet. We’ll see whether the supposed improvements and faster speeds really happen in January as I was told by the second rep I talked to.

      Like

  8. The last time I called my provider about how slow the internet was he said “We really don’t do anything about speed.”.
    I just can’t….
    I hung up on him.

    Liked by 1 person

  9. Robin says:

    I feel your pain, Carol. Been there, done that far too many times. I get so annoyed when they make me go through all the “check connections, reboot everything” steps. As if I’m too stupid to have done all that already!! Funny how just writing about this is making my blood pressure go up. lol!
    I think the U.S. is quickly falling behind the rest of the world in terms of our technology. It’s frustrating.

    Liked by 1 person

  10. leendadll says:

    GAH… I quit calling them because I become so murderous. I was lucky when I had a boyfriend who was a “tech 2” at my provider and I learned to request that level the second my call was answered.

    good luck. my pc connectivity seems spotty as of late but, so far, streaming tv is still mostly good.

    Liked by 1 person

  11. Gobblefunkist says:

    I really feel sorry for you people, you know.
    We, in India, get better call center service than you do. I know it from experience. When we call customer service and the agent is being a bullhead, we take to our local language and raise ruckus until he/she passes to a better person who can actually help us. You should learn Hindi or Tamil or some such language 🙂

    Liked by 1 person

    • Carol says:

      You’re probably right. I think it’s the fault, in large part, of the training, and the fact that if they don’t resolve the issue they’ll get a bad rating. Bad for them, bad for us.

      Like

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